You’re fluent in both written and spoken English with excellent communication skills.
Demonstrated ability to provide an amazing customer experience with professionalism, empathy, and ownership.
Proven problem solving, customer service, and customer satisfaction skills.
Excellent listening, probing, and de-escalation skills.
Ability to learn quickly and be passionate about learning new concepts, technology, and processes.
Have the ability to handle multiple tasks and prioritize on an on-going basis.
Experience in ZenDesk a plus.