Operations Manager (Batangas)

H008 - Lizzy's Lagoon FULL-TIME Operations

++POSITION SUMMARY++Oversee and direct the activities of a number of campaigns along with all Team Leaders and Staff assigned to his campaigns. He/she is responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
++SPECIFIC RESPONSIBILITIES++

  • Responsible for regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team. Maintain open line of communication between staff and senior management.
  • Manages and staffs the operations assigned.
  • Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
  • Develop individual & team goals and implement plan to carry out objectives.
  • Guide Team Leaders in meeting of all team & individual goals.
  • Ensure compliance with all established policies and procedures. ++EDUCATION++
  • Candidate must possess at least a Bachelor's/College Degree, Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License Exam), Post Graduate Diploma / Master's Degree, any field. ++REQUIRED CERTIFICATIONS++
  • N/A ++WORK EXPERIENCE++
  • At lea++s++t 3 year(s) of working experience in the related field is required for this position; preferably a Manager specializing in BPO Operations and Management or equivalent.
  • Has handled at least 100 FTEs
  • Should have a track record of meeting targets and delivering on targets.
  • Ability to multi-task and work in a fast paced, high stress environment.
  • Ability to build productive business relationships with clients. ++TECHNICAL SKILLS++
  • N/A ++OTHER SKILLS++
  • N/A

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