Operations Manager - Pampanga

Operations

Core Responsibilities:

  • Oversee and direct the activities of a number of campaigns along with all Team Leaders and Staff assigned to his campaigns
  • Responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency
  • Responsible for regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team. Maintain open line of communication between staff and senior management
  • Manages and staffs the operations assigned
  • Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like
  • Develop individual & team goals and implement plan to carry out objectives
  • Guide Team Leaders in meeting of all team & individual goals
  • Ensure compliance with all established policies and procedures
  • Assist the SOM and VP in crafting operations procedures

Qualifications:

  • At least 3 year(s) of working experience in the related field is required for this position; preferably a Manager specializing in BPO Operations and Management or equivalent
  • Tenured Team Leads or Senior Team Leads/Assistant Managers can apply
  • Experience handling voice customer service campaigns a PLUS
  • Candidate must possess at least a Bachelor's/College Degree, Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License Exam), Post Graduate Diploma / Master's Degree, any field
  • Strong computer skills required, especially in using MS Office applications
  • Should have a track record of meeting targets and delivering on targets
  • Excellent verbal and written communication and customer service skills
  • Ability to multi-task and work in a fast paced, high stress environment
  • Ability to build productive business relationships with clients
  • Strong organizational, analytical and managerial skills
  • Must possess a professional, courteous, and resilient attitude
  • Willing to be assigned in Pampanga

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