SENIOR IMPLEMENTATIONS MANAGER - BGC Site

H002 - Lizard Bear Lair (LBL) Project Management

PURPOSE OF THE ROLE:

  • This position requires proven industry expertise in project management, great communication skills, problem solving skills, quantitative and analytical skills, attention to detail, and a team-oriented attitude. It also requires occasional travel back and forth to between our sites in the Manila area most often based on the needs of clients who are in visiting during a launch of their campaign
  • Owning the implementation process from start to finish and provide an amazing experience for each and every client you work with. You will be held accountable for the overall success or failure of the launch and the client’s NPS survey review of their implementation experience
  • Perform deep dive information gathering sessions and collect client program requirements.
  • Validate the workflows and processes of incoming Sales opportunities
  • Manage client and project expectations simultaneously for a frictionless onboarding experience
  • Provide clients with guidance and process improvements throughout the implementation cycle
  • Act as an investigator and troubleshoot when process and operational discrepancies arise. Perform detailed checks in sensitive timeframes to ensure accuracy and credibility
  • Handle day-to-day client communication throughout each implementation
  • Host clients in Philippines and Ensure that client satisfaction and confidence in TaskUs remains high throughout the implementation
  • Coordinate and work closely with internal departments
  • Adapt to changing priorities and complete deliverables on time with limited supervision in a fast-paced environment
  • Approach all role responsibilities with great confidence, assertiveness and a sense of ownership

JOB REQUIREMENTS & SKILLS:

  • At least 2 years of experience in a operations and/or account management role working directly with client POCs
  • At least 2 years of experience in a project management
  • Excellent written and oral communication skills
  • Excellent problem solving skills
  • Excellent attention to detail and commitment to both accuracy and quality
  • Bachelor's degree or equivalent experience
  • Experience managing customer care and/or back office operations preferred
  • Experience in optimizing processes and increasing efficiency
  • International vendor management experience preferred
  • Advanced knowledge of email ticketing and cloud based phone systems (i.e.  inContact, Five9 or 8x8) preferred
  • Interest in how new technologies and businesses are changing the face of work

This job is no longer active.