This is for email support required as additional HC. This was agreed scale up for 2 FTEs with the client.
-Perform users' request on the client dashboard
-Responsible for giving accurate responses to a wide range of email inquiries within an acceptable time frame. You must also be able to identify and provide appropriate solutions and accurate answers to properly address any customer requests and/or concerns based on standard policies and procedures set forth for a specific account.
Candidate must possess at least a Bachelor's/College Degree, any field
At least 1-year customer support experience is required for this position
Experience working on phone, email, and live chat customer support campaigns
Excellent written grammar skills and strong technical skills
Excellent problem-solving skill
Above average verbal communication skills
Familiarity with e-commerce and/or ZenDesk or any other CRMs is a plus
Must be willing to work on different shifts