This is for email support required as additional HC. This was agreed scale up for 2 FTEs with the client.

-Perform users' request on the client dashboard

-Responsible for giving accurate responses to a wide range of email inquiries within an acceptable time frame. You must also be able to identify and provide appropriate solutions and accurate answers to properly address any customer requests and/or concerns based on standard policies and procedures set forth for a specific account. 

Requirements:

Candidate must possess at least a Bachelor's/College Degree, any field

At least 1-year customer support experience is required for this position

Experience working on phone, email, and live chat customer support campaigns

Excellent written grammar skills and strong technical skills

Excellent problem-solving skill

Above average verbal communication skills

Familiarity with e-commerce and/or ZenDesk or any other CRMs is a plus

Must be willing to work on different shifts