Training Manager (Batangas)

Learning & Development

Responsibilities

● Oversee and direct the activities of a number of campaigns along with all Team Leaders and ensure that the quality standards of the products/services as set by the client/management are being monitored and maintained across all the campaigns.

● Ensure that every employee is fully trained and can do their job effectively, help employees learn new skills and/or develop existing ones. Help employees create long-term career plans within an organization.

● Plan total Training & Quality policies, programs, and initiatives in line with the OperationDepartments Objectives

● Guide Training Supervisors, Quality Coach & QA’s in meeting of all team & individual goals

● Oversee development of training modules/programs, new testing tools, methods and systems to ensure products and services meet quality standards.

● Achieve quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production,

productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.

● Work directly with the teams and communicate effectively with the Operations Director, Operations Manager and their US Counterparts

● Support Management decisions and activities


Qualifications

● Candidates must possess at least a Bachelor’s/College Degree, any field

● Must have at least 5 year(s) of managerial and/or supervisory working experience in a call center

specializing in Training and Quality Control/Assurance

● Excellent interpersonal and communication skills

● Knowledgeable in Google and MS Office applications

This job is no longer active.